Drive Recovery Operating Handbook

System Overview

Co-CIO Drive Recovery is a software-based data recovery service handling ~90% of common data loss cases: corrupted drives, accidental deletion, bad sectors, and filesystem damage. No cleanroom required.

Key URLs

Order Lifecycle

1. Customer submits intake form — order created, confirmation emailed
2. $29 deposit invoice sent via PayPal (non-refundable, credited on approval)
3. Customer ships drive to Beechgrove, TN
4. Drive arrives — marked as "Received"
5. Sparkles runs recovery — automated pipeline with Discord reporting
6. Recovery results sent for customer approval
7. Customer approves → balance invoice sent → payment → data delivered
8. Customer declines → no additional charge, drive returned (insured)

Day-to-Day Operations

Starting Your Day

1. Check admin dashboard — the Work Queue shows prioritized actions
2. Check Discord for Sparkles alerts and health monitor notifications
3. Process any new orders: send deposit invoices

Work Queue Priorities

Sparkles Recovery Station

Raspberry Pi 5 at 192.168.1.225 running automated recovery software (v3.0).

Commands

# Customer drive (safe mode - no destructive tests)
python3 drive-recovery.py --customer

# Internal drive (full wipe + badblocks + SMART)
python3 drive-recovery.py --internal

# Customer drive with DoD wipe
python3 drive-recovery.py --customer --dod-wipe

# Watch mode (auto-detects new drives)
python3 drive-recovery.py --customer --watch

What It Does

Customer drives: Detect → multi-pass recovery → copy to NAS → file telemetry → Discord report → print diagnostic sheet → leave drive as-is

Internal drives: Same recovery, then full wipe → badblocks → SMART test → format. Prints RMA sheet with manufacturer warranty links if failed.

NextCloud File Delivery

Recovered files are delivered via cloud.co-cio.com, a private NextCloud instance.

• Admin clicks "Create Cloud Account & Upload Files" on order detail
• Account created with customer's email as username + random password
• Files uploaded from NAS to user's "Recovered Files" folder
• Customer emailed login credentials
• Accounts expire after 30 days (auto-cleanup)
• Customer can self-delete from the status page at any time

Payment Processing

PayPal (Primary)

• Deposit Invoice ($29) — sent on new orders, auto-detected via webhook
• Balance Invoice (total - $29) — sent after customer approval

Manual payment (Zelle/check): use the "Manual override" dropdown on the order detail page.

Shipping

Return labels generated via Shippo. Click "Create Return Label" on order detail. Insured for $300, tracked, cheapest available carrier.

Ship-From Address

Co-CIO Drive Recovery
749 Walker Rd
Beechgrove, TN 37018
(615) 280-0582

Health Monitoring

Automated health checks run every 2 minutes on R710. Discord alerts fire after 2 consecutive failures.

Pricing